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How To Retrieve Digital Credentials

v1Updated July 22, 2026SOP

In order to manually send digital credentials, please do the following:

  1. Go to Shopify Admin
  2. Go to the impacted order, scroll to the bottom, click on View Email

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  1. Resend email

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  1. Go to Metafields> View All

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  1. Go to the appropriate metafield, clean it up via Gemini and resend to the student.

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