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DSV + Pick Up Order Not Received

v1Updated July 30, 2026SOP

If there is a DSV order that is a pick-up order, please note that you need to go through the order notes to look for if and when the item was shipped to the store.

If the tracking # exists, check to see if the package was shipped and delivered. If delivered, let the store know. If enroute, provide the expected delivery date.

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